Stakeholder communications training at North
Stakeholder communications training at North http://130.211.120.75/wp-content/uploads/2147702496-1024x683.jpg 1024 683 Jonathan Forani http://0.gravatar.com/avatar/0224c5ae9357da0ca0dcbe96be87c430?s=96&d=mm&r=gBy Sarah Stewart-Browne, President; and Hollie Shaw, Senior Director, Editorial & Media Strategy
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When a project is underway, stakeholder communications can get pushed down the priority list. The other moving parts—from budgeting and planning to hiring and execution—can feel like the be-all and end-all of the project.
But when communicating with stakeholders isn’t top of mind from the outset, even skilled professionals become burdened by unexpected roadblocks.
That’s why, earlier this year, we launched a new program for our clients to help their teams master the ins and outs of top client service communication: Stakeholder Communications Training. An extension of the successful training sessions we provide through our NGAGE offering at North Strategic, stakeholder comms training is ideal for consulting-based organizations in fields such as engineering, building, transport, real estate, technology, health care, professional services, and more—businesses that communicate with a large number of external stakeholders day in and day out and have teams who are part of integrated work structures.
The nuanced training session focuses on interpersonal communication and collaboration skills and enables leaders to articulate their vision and “own the room” when it matters most. This session teaches employees and company spokespeople to communicate clearly and impactfully to a range of stakeholders and audiences and helps drive strong, trusted client relationships.
Stakeholder communications with confidence
Being the bearer of bad news is rarely enjoyable, but tough conversations are a necessary reality of project management. Our stakeholder communications training will help participants enter and exit tough interactions with greater ease, emphasizing confidence and goodwill.
A key value of stakeholder communications training is knowing what to do as a project manager when you feel put on the spot with a question from stakeholder for which you lack an immediate answer. This training will prevent your team from feeling and looking like a deer in headlights. Strong project management means owning the communication throughout the process, anticipating questions and being prepared even when there are missing details.
Tools and tricks of the communications game
During North’s stakeholder communications training sessions, our team will take you through the pitfalls of poor communications management, key tips and tricks that are valuable across industries, as well as those specific to your own. Plus, there is a valuable on-camera component when we work through likely scenarios in which your team may be asked tough questions by stakeholders. This component is often eye-opening for clients, many of whom have never considered how they might appear and sound in communications with stakeholders.
Stakeholder communications is an act of persuasion. Good communication goes beyond the message you are conveying; it’s about how you convey the message.
To learn more about our stakeholder communications training and other offerings, contact us today.